Frequently Asked Questions (FAQ)

Q: Do you accept returns or offer refunds?

A: Nope. All sales are final. No returns. No refunds. No exchanges. Double-check your order before checking out.

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Q: Where do you ship from?

A: All of our bags and products ship directly from the USA. Fast. Reliable. No overseas delays or customs issues.(Most of our competitors use a Chinese supplier that ships from china)

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Q: How long does shipping take?

A: We process orders in 2–3 business days. After that, shipping usually takes 5–10 business days, depending on your location. You'll get a tracking number once your order is on the way.

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Q: What if my package gets lost, delayed, or damaged?

A: Once we hand your package to the shipping carrier, it’s out of our hands. If there’s an issue, contact the carrier directly with your tracking number. We’re not responsible for lost or damaged packages.

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Q: Can I change my shipping address after placing an order?

A: If you reach out immediately after placing the order, we might be able to catch it in time. No promises — once it ships, it's locked in.

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Q: How do I contact you?

A: Easy — just email us at crewdaboutique@gmail.com. We typically respond within 24–48 business hours.

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Q: what if my order is out of stock?

A: If there’s ever an issue with your order, we’ll hit you up ASAP. You’ll have the option to pick another bag of your choice. Don’t see anything you like? No problem — we’ll cancel the order for you.

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Q: Does my bag comes with its original retail packaging?

A: Not always. Some bags come with dust bags or branded packaging, others don’t. We keep it real — what you see is what you get, we want to keep our shipping free and fast for our customers